We have made changes to the Dashboard universe, including exciting(!) new possibilities for lead tracking.
We've updated the dashboard time range selector (this guy right here:)
to calculate the end of the period for 'Today', 'This week', and 'This month' as the actual end of today, this week, or this month. Previously, we would always set the end time as the current time.
This is quite the update, as it means that you can create KPIs that show you data from the future!
You will have the opportunity to create a KPI that tells you how many leads will be released in the coming hours, days, etc. By doing that, you will always have an accessible overview of how many leads you have at your disposal, hence avoiding running out of leads during the day. Cool, right?
Another example of utilizing the new time range selector is creating a KPI of callbacks, setting it to "This week", and thereby giving agents an overview of the number of callbacks scheduled for them during the week.
Lastly, we have also adjusted the x-axis time range for graphs that will now always try to fit with the current data shown. We decided that it wasn't that interesting to keep track of how you didn't make any calls during the night-time after all.