Adversus changelog adversus.io

New

We have made it possible for calendar users to choose the primary calendar in which agents can schedule meetings.

A consultant/calendar user has the option to have more than one calendar attached to their email account (regardless of the calendar provider), e.g., ross-geller@icloud.com has a Home and Work calendar linked to his iCloud account.

With this update, calendar users can now access the calendar settings in Adversus and choose the primary calendar (to steer clear of scheduling meetings in the wrong one).

This is especially useful for iCloud users, since there is no "this is the default calendar you should be using"-tag when integrating an iCloud calendar.

In the future, be aware that new iCloud calendar users should go in and choose their primary calendar after they’re created in Adversus.

App

We're now giving you the opportunity to disable the blacklist option in the dialer.

When an agent checks the blacklist option, the function blacklists the phone number across all campaigns. And if that's something you'd like to steer clear of, go to Account settings and uncheck the Enable blacklist.

This is useful if you have the phone number listed on several campaigns because you're selling more than one product.

Let's say you're selling socks and hats. You have one campaign for the socks and one for the hats. Tom Cruise is listed on both campaigns, and an agent calls him from the socks campaign. Tom says, "No, I'm not interested - please do not call me again to sell socks." If the agent then goes ahead and checks "Blacklist", Tom Cruise's phone number would also be blacklisted on the hats campaign - even though he might be interested in the amazing hats you're selling.

App

We've created two additional settings for you to manage your strategies better.

When you access the editing mode of a strategy, you can now temporarily disable specific campaigns. When disabled, agents dialing from the strategy will not receive leads from the affected campaign(s). This is practical if you want your agents to take a sprint on one or two campaigns for a limited period without removing campaigns entirely.

Furthermore, we've also made it possible for you to hide the strategy in the overview. Maybe you need some time to fine-tune the strategy and do not want your agents accessing it while doing so. If you choose to hide the strategy, it'll still be visible for admin users.

New

It has just become more straightforward to manage all of your phone numbers.

Previously, the outbound and inbound number setup was managed on a campaign level, but if you go to Phone numbers under Settings and click on the number you wish to edit, you now can apply and edit settings for each number - all in one place.

For outbound numbers, you can edit which campaigns, number pools and agents should use the number. It's also here you decide the display name of the number.

For inbound numbers, you have the same options as you're used to in campaign settings under Inbound. But that's not all!

We have also added two brand new features for handling missed inbound calls.

If you miss an inbound call, you can now choose a campaign where Adversus will add the calls as new leads. Leads are only added to the campaign if Adversus can't match the inbound call to an existing lead or if the lead previously has been closed (e.g., saved as success, not interested, invalid).

It is also possible to trigger a Journey when you miss an inbound call. This Journey will apply to all missed inbound calls regardless of how they have been saved.

New

Take your email templates for a test drive before you use them.

We're now giving you the possibility to view the final layout of your beautifully created email templates right in your inbox.

Locate the email template you wish to test, and click the new 'Test template' button from the editor (in the upper right corner).

To test, you'll need to provide a lead ID (to give potential merge tags a fighting chance) and the test receiver's email address. After that, go check your inbox, 'cause you've got mail!

App

We have updated the Journey filtering options a tad.

• The 'not in' operator: When choosing from the dropdown of filtering operators, you will now see the new kid on the block: not in. Use this operator to input several values you want to avoid moving forward in the journey, e.g., 'Lead status' not in 'Unqualified' and 'Invalid'. In this example, leads with all other statuses than 'Unqualified' and 'Invalid' will continue the journey. Simply put, it's the opposite of the 'in' operator.

• VIP and private redial separation: Previously, when filtering based on 'Lead status', you didn't have the option to distinguish between VIP and private redial since they were both shoved into the 'private redial' filtering value. But this has changed! We've now signed the official divorce papers, making VIP and private redial two single filtering options.

App

We've made some slight adjustments to how you manage your manuscripts.

Instead of creating each template under specific campaigns, we have created a new tab under Templates called "Manuscripts". This is where all of your templates are created, edited, and stored.

When you're finished writing your helpful manuscript, attach it to relevant campaigns from the campaign settings, where we're also giving you the option to set the manuscript as the default view in the dialer (similar to iframes).

New

We have added a new feature that allows you to replace your existing phone numbers with new ones.

If you are ever in a situation where you have phone numbers that are no longer advantageous for you to use, it is now possible to replace them in a jiffy.

Previously, you had to purchase a phone number, delete the old one, and make sure the campaigns, number pools, and inbound settings were set up correctly with the new number.

The replacement feature allows you to replace however many phone numbers you want to. It then automatically allocates all new numbers to campaigns, number pools, and inbound settings where the replaced numbers previously were used.

You can replace your existing numbers by navigating to Settings -> Phone numbers, and select the action "Replace phone numbers".

App

When calling a lead in a different time zone than you're currently in, it's advantageous to be on the same page timewise - especially when scheduling a callback or a meeting.

And that's why we've made adjustments (some would maybe call it a fix) to the time zone feature. Let's elaborate:

From now on, Adversus will look at the following settings when you receive a new lead in the dialer:

• The campaign's time zone

If there's no time zone set for the campaign, we look at

• The user's time zone

And if there's no time zone set for the user, we'll use

• The browser's time zone

The time zone is displayed in the callback calendar and the booking calendar.

If you want to edit the campaign's time zone, go to Settings > Campaigns > Locate the campaign you wish to edit > Leads.

If a user wants to edit their user's time zone, click on the user icon in the far left > My profile > Time zone.

Let's say that you're located in Denmark (GMT+2), and you're calling leads located in Greece (GMT+3). When a lead says they're available for a callback at 10:00 AM the next day, they probably mean at 10:00 AM in Greece. If the campaign is set with time zone GMT+3, agents will schedule the callback at the right time.

As a bit of a bonus, we made it more noticeable for agents to see if they change the time zone from the expected one, as defined by the campaign, user, or browser. Adversus will display an exclamation point next to the time zone button if this occurs.

Remember: This only applies to the time zone for callbacks and bookings.

App

Are you tired of accessing Warehouse and seeing that your preferred data columns aren't displayed? No more!

We've implemented a "lock this column as a favourite"-setting. Practically speaking, you can now pick and choose which columns you want to display per default every time you access Warehouse.

Be aware that it only applies to your own user - if it's something you want to share, we're talking views instead.

Go to the columns tab in Warehouse and simply lock in those favourites of yours.