The Adversus user permissions system has always been a bit confusing, but we're well on our way to makes it much simpler to understand exactly what a user is allowed to do. It is now easier than ever to grant your agents access to more features that can make it easier for them to do their jobs.
Regardless of what type of user you're dealing with Adversus now has only one way to specify what that user should be allowed to do - permission groups. Any type of user be it an agent or a calendar user can now be assigned a permission group which lists exactly what that user has access to.
We removed the Manager/Agent usertypes as the new system covers both use cases and allows you to customize what the default permissions should be for every agent without having to change the user type.
Go to users and select permission groups to get started.